Effective Date: 05-09-2024
At Hikmatwellness.com, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website and use our services, including purchasing homeopathic medicines online.
1. Information We Collect
To provide you with the best possible service, we may collect the following types of personal information:
- Personal Identification Information: Name, email address, phone number, postal address, and other contact details.
- Order and Payment Information: Information related to your purchase, such as payment details (credit/debit card information, billing address) and order history.
- Health Information: Details related to your health conditions, symptoms, and any prescriptions necessary to fulfill your order.
- Technical Information: IP address, browser type, device information, and browsing behavior on our website.
- Cookies and Tracking Data: We use cookies and similar tracking technologies to enhance your user experience and gather information about your browsing behavior.
2. How We Use Your Information
We use the information collected for the following purposes:
- To Process Orders: To fulfill and manage your orders, process payments, and deliver the products to you.
- To Provide Customer Support: To respond to your inquiries, offer customer support, and improve your experience with our services.
- To Improve Our Services: To analyze and improve the functionality of our website, tailor your user experience, and ensure a seamless shopping experience.
- To Communicate with You: To send you updates about your orders, marketing communications (with your consent), and information about promotions, products, and services.
- To Ensure Legal Compliance: To comply with applicable laws, regulations, and industry standards, including the protection of your personal information.
3. How We Protect Your Information
We prioritize the security of your data. We implement a variety of security measures, including encryption and secure servers, to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Despite these measures, no system can guarantee complete security, and we cannot ensure or warrant the security of your data.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party vendors who assist us in processing payments, delivering orders, and providing other essential services to you. These service providers are contractually obligated to protect your information.
- Legal Authorities: If required by law, we may disclose your information to government authorities or legal entities to comply with legal obligations or protect the rights and safety of Zcare Wellness and others.
5. Your Choices and Rights
You have the following rights concerning your personal information:
- Access and Correction: You can access, update, or correct your personal information at any time by logging into your account or contacting our customer support team.
- Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions provided in the emails or contacting us directly.
- Data Deletion: You may request the deletion of your personal information by contacting us. Please note that certain data may be retained as required by law or for legitimate business purposes.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. You can control your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updates will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.