- Eligibility for Returns:
- Unopened and unused products can generally be returned within a specified time frame, often 14 to 30 days from the date of purchase.
- Some companies may not accept returns of opened or used herbal products due to hygiene and safety concerns.
- Returns may be allowed if the product is damaged or defective upon arrival.
- Return Process:
- Customers usually need to contact the seller’s customer service to initiate a return.
- A return authorization number (RMA) might be required before sending the product back.
- The customer may need to provide proof of purchase, such as an order number or receipt.
- Refunds and Exchanges:
- Refunds are typically issued once the returned product is received and inspected by the seller.
- Refunds may be provided in the original form of payment or as store credit within 5-7 days
- Some sellers may offer exchanges instead of refunds, especially if the product was defective.
- Return Shipping Costs:
- The responsibility for return shipping costs can vary; some sellers cover it, while others may require the customer to pay.
- In cases of defective or damaged products, the seller often covers the return shipping costs.
- Exceptions and Special Conditions:
- Some herbal products may be non-returnable, such as those that are perishable or custom-made.
- Clearance items or products purchased during special promotions may also be non-returnable.
- International Returns:
- For international orders, return policies may differ, and customers might be responsible for customs fees or shipping costs.
- Refunds or exchanges may take longer to process for international returns.